Refunds
Last updated: 1 August 2026
This page explains how refunds work for purchases made in our games — including Mogul, Street Baron and Rent Baron. Because every purchase is processed by the app store, refunds are requested and issued through the store you bought from, not directly by us.
Contents
1. Who handles refunds
All in-app purchases are sold and processed by Apple or Google as the merchant of record. They hold the payment and the receipt, so refunds are governed by their policies and are issued by them. We do not process card payments and cannot issue a store refund on your behalf — but we're happy to help point you to the right place (see below).
2. Refunds on Google Play
If you bought on an Android device through Google Play:
- Go to play.google.com/store/account/orderhistory (or open the Google Play app → your profile → Payments & subscriptions → Budget & order history).
- Find the purchase, select it, and choose Report a problem / Request a refund, then follow the prompts.
- Google generally allows self-service refund requests within 48 hours of purchase; later requests can still be submitted and are reviewed case by case.
- Google's full policy: support.google.com/googleplay.
3. Refunds on the App Store
If you bought on an iPhone or iPad through the App Store:
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Find the purchase, choose Request a refund, pick a reason, and submit. You can also request from your device via Settings → your name → Media & Purchases → Purchase History.
- Apple reviews each request; approval and timing are at Apple's discretion under its policies.
- Apple's guidance: support.apple.com.
4. Accidental & unauthorised purchases
If a purchase was made by mistake, or by a child without permission, request a refund through the store above and explain the situation — both Apple and Google have processes for accidental and family purchases. To help prevent this, enable purchase authentication (Face ID / Touch ID / password) and, for children, set up Family Sharing (Apple) or parental controls / Ask to Buy (Google) so purchases need approval.
5. Your consumer rights
Nothing on this page limits the mandatory consumer-protection rights you have under the laws of your own country of residence. Where the law gives you a statutory right to a refund — for example if a purchase is faulty or not as described — that right continues to apply, in addition to the app store's own policies.
6. Virtual items already used
In-game currency and virtual items are consumable and are delivered to your account immediately. Once an item has been spent or consumed in-game it generally cannot be restored, and stores may decline refunds for consumed items except where the law requires otherwise. Virtual items have no real-world cash value, as set out in our Pricing and Terms.
7. How we can help
While we can't issue a store refund ourselves, if something went wrong — an item you paid for didn't arrive, or the game charged you but didn't deliver — contact us first. We'll investigate, fix in-game delivery issues where we can, and help you take it to the store if a refund is the right outcome. Please include your platform (iOS or Android), the game, and the store receipt or order number.
8. Contact
Email contact@tatertotgames.com and we usually reply within the hour. You can also reach us through our Support page.